"You can't manage what you don't measure." As a Human Resources professional, you probably have heard this adage before. Yet many managers and employees come to work on a daily basis faced with only a subjective opinion of what they are expected to accomplish that day, how to get it done, and how they will be measured.

• Does your organization have a performance management system?
• What types of metrics are used when evaluating employee performance?
• How do you apply these metrics consistently across your organization and use them to change unproductive employee behaviors to productive ones?

Through KGA's Performance Management consulting and training, we make performance management in your organization, not only a performance appraisal system, but an ongoing management process comprised of 3 major components:

1. Measurement of critical success factors that are driven from organizational strategy.
2. Regular and immediate feedback
3. Incentives and recognition systems

Training topics include

• How Performance Management Enhances the Performance Appraisal Process
• The A-B-C Model of Performance
• Positive Reinforcement: Dos and Don'ts
• What Makes Work Fun! How Keeping Score at Work Can Motivate Employees
• Effectively Using the Big Four Measures: Quality, Quantity, Timeliness and Cost
• Successfully Turning Subjective Opinions into Objective Measures